CUSTOMER CARE

 

PAYMENT

We accept all major credit cards and Paypal for purchase transactions. 


SHIPPING

We currently offer free shipping to all 50 states. The customer is responsible for applicable taxes.

*DUE TO COVID-19, SHIPMENTS WILL BE SLIGHTLY DELAYED BY 3-4 BUSINESS DAYS. WE APOLOGIZE IN ADVANCE FOR THE INCONVENIENCE BUT ARE THANKFUL FOR ALL YOUR SUPPORT!*


RETURNS

To return a purchase, your items must meet the following conditions:

–Be returned within 14 days of your delivery date

–Be in its original, unused, unaltered condition

ShopShop reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.


HOW TO INITIATE A RETURN

Your package will not be shipped with any paper invoices or return slips. Instead, we ask that you request your return by sending an email to info@shopshop.earth. You will receive an RMA Slip. Please include a printed copy of your slip in your package.


Please ship your returned items to:

ShopShop

101 West 77th Street #3F

New York, NY 10024

 For added safety, please ensure all packages with a tracking number. Client is responsible for all return shipping costs. 


REFUNDS

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.


Please note that original shipping fees are not refundable.